Privacy Policy
How ber1111 Protects Your Data

When you interact with the ber1111 platform — whether by registering an account, making a deposit, placing a wager, or simply browsing the site — we may collect certain categories of personal information. The exact data collected depends on the nature of your interaction with the Platform. Below we set out the main categories of information we gather and the context in which each type is collected.

Registration & Account Data

When you create a ber1111 account, you are asked to provide identifying information that allows us to set up and maintain your account, verify your age, and process payments. This includes:

• Full legal name as it appears on your national identity document
• Date of birth (to confirm you meet the 18+ age requirement)
• Residential address (city, district, postal code — Bangladesh)
• Email address registered to your account
• Mobile phone number associated with your preferred mobile financial service (bKash, Nagad, Rocket, etc.)
• Username chosen at registration

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect copies or photographs of government-issued identification documents such as your National Identity Card (NID), passport, or birth registration certificate. We may also request proof of address and proof of payment method ownership. These documents are used solely for identity and age verification and are stored with strict access controls.

Financial Transaction Data

We record information about all financial transactions conducted through your ber1111 account. This includes deposit amounts, withdrawal requests, transaction timestamps, the payment method used (e.g., bKash account number, Nagad wallet reference), transaction IDs, and your account balance history. Full payment credentials (PIN codes, full card numbers) are handled exclusively by our PCI-compliant payment partners and are not stored on ber1111 servers.

Gameplay & Betting Activity

We maintain records of your activity on the Platform, including games played, bets placed, wagering amounts, game outcomes, session durations, and bonus utilisation. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring purposes.

Technical & Device Data

When you access ber1111, we automatically collect certain technical information from your device and browser. This may include your IP address, device type and model, operating system, browser type and version, screen resolution, preferred language, referring URL, and pages visited within the Platform. This data helps us ensure compatibility, improve performance, and detect fraudulent or automated access.

Communications Data

If you contact our support team via email ([email protected]) or live chat, we retain a record of your correspondence including the content of your messages, timestamps, and any attachments you provide. These records are retained for quality assurance and dispute resolution purposes.

ber1111 processes your personal data for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The following table summarises the primary purposes for which we use your data, together with the legal basis that justifies each use.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contractual necessity
Age and identity verification (KYC)	ID documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Contractual necessity
Fraud detection and prevention	Technical data, transaction data, gameplay data	Legitimate interests
Anti-money laundering (AML) compliance	Identity data, transaction history	Legal obligation
Responsible gaming monitoring	Gameplay data, session data, deposit history	Legal obligation / legitimate interests
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Platform analytics and improvement	Technical data, usage patterns (anonymised where possible)	Legitimate interests
Promotional communications (opted-in players)	Email address, preferences	Consent

Marketing Communications

If you have opted in to receive promotional communications from ber1111 during the registration process or subsequently through your account settings, we may send you emails or in-app notifications about new games, seasonal promotions (such as Eid offers, BPL season bonuses, or Pohela Boishakh specials), deposit bonuses, and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences within your account or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Automated Decision-Making

ber1111 uses automated systems for certain functions including fraud detection, bonus eligibility assessment, and responsible gaming risk scoring. Where an automated decision has a significant effect on your account (for example, triggering an account restriction), you have the right to request human review of that decision. Please contact our support team to exercise this right.

ber1111 does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processors

To facilitate deposits and withdrawals, ber1111 shares relevant transaction data with our payment processing partners, which include mobile financial service providers such as bKash, Nagad, Rocket, Upay, and SureCash, as well as banking partners including Dutch-Bangla Bank, City Bank, and BRAC Bank, and international card networks Visa and Mastercard. These partners receive only the minimum data necessary to process the specific transaction. All payment partners are contractually required to handle your data in accordance with applicable data protection standards.

Game Software Providers

The games available on ber1111 are developed and operated by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games to you and to record game outcomes accurately, limited technical and session data may be shared with the relevant game provider during an active game session. Game providers do not receive your financial data or full identity documents.

Regulatory & Legal Authorities

ber1111 will disclose personal data to competent regulatory, law enforcement, or legal authorities where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of ber1111, its players, or the public. This includes obligations under applicable anti-money laundering legislation and financial crime reporting frameworks.

Fraud Prevention & Security Partners

We may share limited data (such as IP addresses, device fingerprints, and transaction patterns) with specialist fraud prevention and cybersecurity service providers to help us identify and block fraudulent activity, account takeover attempts, and the use of automated bots on the Platform.

Business Transfers

In the event that ber1111 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. We will take reasonable steps to notify you of any such transfer and to ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

ber1111 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how players interact with the site. This section explains the types of cookies we use and how you can control them.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, to remember user preferences, and to provide site owners with basic analytics about how their pages are used. Cookies set by ber1111 can only be read by ber1111 and cannot access other files or information on your device.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential / Functional	Required for the Platform to work correctly. Enables login sessions, remembers your account state, and prevents cross-site request forgery (CSRF) attacks.	Session / up to 30 days
Analytics	Collects anonymised data about page visits, session duration, and navigation patterns to help us improve the Platform. No personally identifiable data is sent to external analytics providers.	Up to 12 months
Preference	Remembers settings such as your preferred language, notification preferences, and display options so you do not need to re-enter them on each visit.	Up to 12 months
Security	Supports our fraud detection systems by recording certain technical signals (such as device fingerprint elements) that help distinguish legitimate user sessions from automated or fraudulent access attempts.	Session / up to 90 days

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by any website. Please note that disabling essential cookies may prevent you from logging into your ber1111 account or using certain features of the Platform. Detailed instructions for managing cookies in your browser can typically be found in the browser's Help section.

ber1111 does not use third-party advertising cookies or deploy cross-site tracking technologies that follow your activity across other websites outside of the ber1111 domain.

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is a top priority at ber1111. We implement a layered security architecture combining technical, organisational, and procedural controls to safeguard the information we hold about you.

Technical Measures

• TLS/SSL Encryption: All data in transit between your device and ber1111 servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
• Encryption at Rest: Sensitive personal data stored on ber1111 infrastructure is encrypted at rest using AES-256 or equivalent standards.
• Firewalls & Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for anomalous access patterns and attempted breaches.
• Password Hashing: Account passwords are never stored in plain text. They are processed using a strong one-way cryptographic hashing algorithm with salting, meaning that even internal staff cannot view your password.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only personnel whose role genuinely requires access to a particular category of data are granted that access, and all such access is logged and auditable.

Organisational Measures

All ber1111 staff and contractors who handle personal data are required to complete data protection training and are bound by confidentiality obligations. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities. Third-party service providers who process data on our behalf are subject to formal data processing agreements that require them to implement equivalent security standards.

Security Incident Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ber1111 will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as reasonably practicable. Notification will be sent to the email address registered to your account and will explain the nature of the incident, the data affected, and the steps we have taken in response.

ber1111 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. The following principles guide our approach to data retention.

Active Account Data

For as long as your ber1111 account remains open and active, we retain all account data necessary to provide you with the services you have signed up for. This includes your registration details, transaction history, gameplay records, and communications history.

Closed or Inactive Accounts

If you request the closure of your account, or if your account is closed by ber1111 for any reason, we will retain your personal data for a minimum period of five (5) years following the date of closure. This retention period reflects our obligations under applicable anti-money laundering legislation and our need to retain records that may be relevant to dispute resolution, regulatory enquiries, or legal proceedings that arise after account closure.

KYC Documents

Identity verification documents (copies of ID cards, passports, proof of address) are retained for a minimum of five (5) years from the date of verification, in accordance with standard AML record-keeping requirements.

Marketing Data

If you have opted in to marketing communications, we retain your contact preferences and marketing interaction history for as long as your account is active or until you withdraw consent to receive marketing. Upon withdrawal of consent, your details are removed from active marketing lists within 30 days, although they may be retained in suppression lists to ensure that we do not inadvertently contact you again.

Anonymisation

Where data is no longer required in identifiable form but still has value for statistical or analytical purposes (such as aggregate gameplay statistics or platform performance data), we may anonymise the data rather than delete it. Truly anonymised data — data from which you cannot be identified — falls outside the scope of this Privacy Policy and may be retained and used indefinitely.

As a player on the ber1111 platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request" and include your registered username and a clear description of the right you wish to exercise.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear, readable format within a reasonable timeframe. This includes your account data, transaction history, and records of any identity verification carried out on your account.

Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain details (such as your email address or contact number) directly through your account settings. For changes to identity-critical details (such as your name or date of birth), a formal rectification request and supporting documentation will be required.

Right to Erasure

In certain circumstances, you have the right to request that we delete the personal data we hold about you. This right applies, for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations, and erasure requests will be assessed against our retention requirements on a case-by-case basis.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain circumstances — for example, while we are investigating a dispute about the accuracy of your data, or where you have objected to our processing based on legitimate interests pending our assessment of that objection.

Right to Data Portability

Where we process your data on the basis of your consent or contractual necessity, and where the processing is carried out by automated means, you have the right to receive a structured, machine-readable copy of the data you provided to us, and to have that data transmitted to another controller where technically feasible.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

Right to Withdraw Consent

Where ber1111 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal.

If you have any questions, concerns, or complaints about the way ber1111 handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact us using the details below.

Support Team

For general privacy enquiries, data rights requests, and questions about this Privacy Policy, our support team is available 24 hours a day, 365 days a year. You can reach us by email at [email protected]. Please include your registered username and a clear description of your query to ensure a prompt and accurate response. Do not include your full password or payment PIN in any correspondence.

Updates to This Policy

ber1111 reserves the right to update and amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will publish the updated version at ber1111.net/privacy-policy and notify registered players via the email address associated with their account. The date of the most recent update is displayed at the top of this page. Continued use of the Platform after the updated Policy has been published constitutes your acceptance of the revised terms.

Children's Privacy

ber1111 is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If we become aware that data has been collected from an underage individual, that data will be deleted and the associated account will be permanently closed. If you believe that a minor may have accessed ber1111 and provided personal data, please notify us immediately at [email protected].